This Scottish based client is a market leader in home grown tour package holidays. They came to Tentacle Solutions via an agency because they desperately needed a system to replace their ageing Access database system they currently used. Due to their business expanding exponentially, the Access database system was creaking under the pressure. The client had extensively researched all of the available off the shelf packages that would either plug into their existing Access database system or replace it with a system that would only partially cover their needs.
Tentacle Solutions fully assessed the client’s current situation and quickly began to realise that the client both wanted and needed a solution that would not only solve the current problems but would also be able to handle the complexities of any future growth and evolution that his business may experience. We visited the client immediately and started to record their day-to-day operations via our observations. As such, we actually tried to live as the client does day to day, thus getting a good idea of his life and their business needs so we could put the best possible solutions in place for them. This involved several trips over the course of 6 months, by which time we were able to capture just what they needed in the planning phase and put it into practice with precision software development.
After 4 months of development, Tentacle Solutions delivered a Web based system that was driven by a SQL database. The solution also included a client side system that not only connected to the new invoice system we developed but also an innovative personalised Google Map screen for every client.