We use Royal Mail First Class, Royal Mail Standard Parcels and City Link courier service.

Items shipped by courier arrive the next working day after payment has been cleared so you will need to make arrangements for somebody to available to sign for the goods at your delivery address. City Link will leave a card if they are unable to deliver goods to your premises.They will attempt delivery twice before the goods are returned to us which will incur another delivery charge of £4.99 which is chargeable to buyer. If you would like your goods delivering to another address such as a work address please contact us via Ebay or call 0870 850 8084.

Unlike other Ebay sellers we do not charge you any fees for using Paypal.

If paying by cheque please remember to allow 7 working days for your cheque to clear before receiving your goods.

If you wish to pay by Bank Transfer please contact us for our bank details.

If you wish to pay by cheque or postal order please contact us for our postal address.

Every item purchased from our Ebay Shop gets a Money Off Voucher which can be used against your next order.

There is no limit to the number of vouchers that can be used against a particular item - So you could save enough to get something for completely free!

If you have vouchers to use, follow the instructions on the page.

Vouchers have a 6 month time limit in which they must be redeemed. Once a voucher has been redeemed it can no longer be used again. Vouchers can only be used with items sold through our Ebay Shop. Vouchers cannot be transferred and cannot be traded in for money.

In the extremely unlikely event you find that your purchase has arrived in an unsatisfactory condition (e.g. the item is faulty or you have received the wrong item)

DO NOT GET UPSET AND LEAVE NEGATIVE FEEDBACK!

please contact us immediately and we will do our best to rectify the situation.

Email us at sales@avon-girlz.co.uk or call us on 0870 850 8084 and we will fix the situation straight away.

We are more than happy to provide a full refund or a replacement, wherever applicable.